SHIPPING

FOR CHAIRS/SOFAS/BEDS:

Please allow 10-12 weeks for production.

1. Once you've made your purchase online or over the phone, your credit card will be charged.
2. You will receive a confirmation email with your order details.
3. Once your order has shipped from our warehouse, you will receive an email from UPS with your tracking information that can be tracked at www.ups.com
4. UPS will make 3 delivery attempts to your address. Please be available for 1 of these delivery attempts.
5. Once you've received your chair, sit down, relax....enjoy!

PLEASE NOTE:

Before you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit. If there is visible damage to the product, please make note of it when you sign for your delivery. Please retain all packaging until you have fully inspected your products.

We ship to the following European countries: Andorra | Austria | Belgium | Denmark | Finland | France | Germany | Greece | Iceland | Ireland | Italy | Luxembourg | Monaco | Netherlands | Norway | Portugal | San Marino | Spain | Sweden | Switzerland

Additional Locations: Hong Kong

Your order will be charged in pounds and shipping is complimentary.

If your country is not on the list please contact our customer service team for rates & eligibility.

Monte Design Shipping Info

WARRANTY

Rest Easy — our manufacturing warranty covers:

  • 5 years on internal wood frame
  • 5 years on internal springs
  • 5 years on exterior metal frames or exposed woods
  • 2 years on foam, fabric and metal glider mechanisms
  • 1 year limited warranty on bassinet and Cubino kids chair

PLEASE NOTE:

  • Original proof of purchase is required to make a claim. Warranty is non-transferable.
  • Our warranty does not apply to products purchased under the following circumstances:
    • Floor models, or display models
    • Second hand or "as is" merchandise
    • Obtained during a going out of business or liquidation sale
    • Purchased through a rental company
  • If the product has been altered in any way, the warranty will be void (i.e. reupholstering, adding fabric treatment, etc.)
  • Claims relating to regular wear & tear, dye transfers, exposure to direct sunlight, misuse of the product causing damage/deterioration are not classified as manufacturing defects and will not be covered under warranty.
  • Warranty will be void if merchandise has been moved from original delivery address.
  • Failure to follow proper assembly, cleaning and/or care instructions are not classified as manufacturing defects and will not be covered under warranty.
  • Monte Design reserves the right to charge for any additional expenses that may be incurred during a warranty claim (i.e. shipping & labour costs).

RETURNS

Our products are all made to order, and therefore cannot be returned.

Orders placed outside of mainland Canada or the United States that are returned for reasons other than delivery damage or manufacturing defect are non-refundable.

Monte Design Returns