SHIPPING INFO

Our Customer Service Associates and our professional shipping company partners want to ensure your furniture purchase goes smoothly and that your products are delivered safely, affordably and on time. Here's what is going to happen:

FOR AN UPHOLSTERED CHAIR OR BED:

1. Once you've made your purchase online or over the phone, your credit card will be charged.
2. You will receive a confirmation email with your order details.
3. Once your order has shipped from our warehouse, you will receive an email from UPS with your tracking information that can be tracked at www.ups.com
4. UPS will make 3 delivery attempts to your address. Please be available for 1 of these delivery attempts.
5. Once you've received your chair, sit down, relax....enjoy!

PLEASE NOTE:

Before you sign for the delivery, it is important to inspect the packaging for any damage that may have occurred to your item while in transit. If there is visible damage to the box, please refuse delivery and contact us immediately. Also, please retain all packaging materials until you have fully inspected your products.

Monte Design Shipping Info

WARRANTY

Rest Easy — our manufacturing warranty covers:

  • 5 years on wood frame and metal frame
  • 5 years on springs
  • 2 years on foam, fabric and glider mechanism

PLEASE NOTE:

  • Original proof of purchase is required to make a claim. Warranty is non-transferable.
  • If the product has been altered in any way, the warranty will be void (i.e. reupholstering, adding fabric treatment, etc.)
  • Claims relating to regular wear & tear, dye transfers, exposure to direct sunlight, and/or misuse of the product causing damage/deterioration are not classified as manufacturing defects and will not be covered by warranty.
  • Monte Design reserves the right to charge for any additional expenses that may be incurred during a warranty claim (i.e. shipping & labour costs).
  • 1 year limited warranty on bassinet and cubinos

RETURNS

Our chairs are all made to order, and therefore cannot be returned.

Orders placed outside of mainland Canada or the United States that are returned for reasons other than delivery damage or manufacturing defect are non-refundable.

Monte Design Warranty Info